Frequently Asked Questions
Everything you need to know before booking a call.
Do you work with branded stores, or only dropshipping?
Both. Whether you're launching a dropshipping store from scratch or scaling an established, branded store, we build, design, manage, and grow it — the approach just adapts to where you're starting from.
What platforms do you build on?
Shopify only. That includes Dawn, Shrine, and all Shopify 2.0 themes, plus page builders like PageFly, Shogun, Replo, and GemPages when a project calls for one.
Your team is in Bangladesh. How do we handle time zones?
We're on GMT+6. Our evening overlaps with North American mornings, so we can talk live when needed. While you sleep, we're working, so updates are usually ready when you wake up. We reply within 4 hours on average.
How do payments work?
Payment is by bank transfer. Fixed-price projects are 50% upfront and 50% on completion. Monthly management is paid at the start of each month.
Who owns the store?
You do, 100%. We work through a staff or collaborator account on your Shopify store, and you keep full ownership of the store, theme, apps and all data.
How many revisions do I get?
Up to 2 rounds of revisions per project. Most clients don't need more than one because we agree on the plan before we start.
What do I need to get started?
Your product idea or supplier, your logo (or we can help), and a Shopify account. We'll guide you through everything else.
Can you also run my Facebook and TikTok ads?
Yes. Ad management is one of our core services, and pixel setup and campaign support can also be added to monthly store management.
Do you do product research too, or do I need to supply products?
Either works. We can research winning products and vet suppliers for you, or build around products you've already sourced.
What if I'm not happy with the result?
We agree on a clear plan and quote before starting, and every project includes up to 2 rounds of revisions plus 7 days of support after delivery, so issues get caught and fixed.
Still Have Questions?
Book a free 30-minute call. You'll leave with clear next steps, whether you hire us or not.